Refund policy
RETURNS
We operate a free 60 day return service. You can return items for up to 60 days of receiving your original order if you change your mind. Any order discrepancies or missing items must be reported within 48 hours of receiving the order.
All goods will be inspected upon return, in the unlikely event an item is not suitable for resale it may be sent back to you. Please ensure return parcels are packaged securely.
Return parcels are the responsibility of the customer until the parcel is received and accepted by Hairdressing Supplies Lincoln. We advise customers to take photographic evidence in the case of courier damage.
Click Here to access our returns portal.
- Log your order details (which can be found on your invoice) and Reason for Return.
- You can choose to either print your label or generate a digital barcode to take to your nearest CollectPlus Collection Store.
- Once we receive your parcel we aim to process your refund within 3-5 working days.
ELECTRICAL GOODS
We do not accept returns of electrical goods wherein the packaging has been opened and the item has been removed from the packaging, unless the product is deemed faulty.
On receipt of faulty items within the 60 day return window, Hairdressing Supplies Lincoln will inspect the items and determine whether the item can be repaired or replaced. If we are unable to repair or replace the item a full refund will be issued. This process may take up to 14 working days.
If in the case an electrical item is faulty and is outside of the 60 day return policy window customers are advised to check the warranty period and contact the manufacturer directly.
HYGIENE, SCISSORS AND SIMILAR ITEMS
Hairdressing Supplies Lincoln cannot accept returns such as scissors, clippers, razors, manicure or pedicure implements, tweezers which have been used, due to strict hygiene regulations.
Please also be aware that sharp items such as scissors or razor blades will require an adult with valid ID to be preset to accept delivery. This is to comply with section 141A of Criminal Justice Act 1988. The delivery of these products can only be through the courier ParcelForce. Further, there are postal areas that are unavailable for ParcelForce age verification service to deliver to.
SURCHARGED POSTCODES
Some areas of the UK come with additional costs to us when shipping. Unfortunately, we have no choice but to pass these costs on to customers shipping to these addresses.
Additionally, we are unable to offer shipping of sharp items including scissors and bladed items to some postcodes, due to our courier restrictions. If you encounter issues with shipping sharp items, please contact us to go through the best steps to take to get your items delivered
RETURNS MISSING OR DAMAGED ITEMS
If you're looking to return a faulty or incorrect item please get in touch at hello@hairdressingsupplies.com or call the team on 01522 717405.
Any order discrepancies or missing items must be reported within 48 hours of receiving the order.